How do I change my shipping address/cancel my order?

If your order has not yet been shipped📦   

We'll be able to:

  1. Update your shipping address and/or email address on file
  2. Cancel your order

Update Shipping Address

There are two ways you can update your shipping address:

  1. If your order was shipped with Passport, reach out to Passport via help@passportshipping.com so they can help you.
  2. Otherwise, reach out to us at hi@getinkbox.com with the following information: 
    1. Your order number
    2. Your email address
    3. The new address you want to ship to.

Update Email Address

You can update your email address by reaching out to us at hi@getinkbox.com with the following information: 

  1. Your order number
  2. Your current email address
  3. The new email address you wish to have linked

Cancel order

If you want to cancel your order, you can check out our article here: Can I cancel my order?

 

If your order has already shipped🚚 

Once an order has left our warehouse, we can't cancel or modify it. If you're in the United States or Canada, please email us at hi@getinkbox.com to see if it can be returned.

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