We're sorry to hear that! There are a few things to keep in mind if there are issues with your payment:
(1) Make sure you're using an accepted method of payment.
We accept the following:
- Visa
- Canadian and US Visa Debits
- Visa Pre-Paid Gift Cards
- MasterCard
- AMEX
- PayPal
⚠️ Note: We do not accept MasterCard debits.
(2) Confirm that there's a sufficient balance on your card.
- Double check the funds in your account/the balance on your card.
- Certain prepaid cards such as Visa Pre-Paid Gift cards and Visa Debits may not work as there may not be sufficient money on the card.
(3) Does your card have a CVV number?
- If the forms of payment mentioned above don't have a CVV number on the back of the card, your transaction may be unsuccessful.
(4) Check that the Billing Address you entered matches the one connected to your card!
Sometimes Autofill programs like Google Chrome will enter the info for another card or may enter it in a way that creates errors. Double check that the Billing address looks correct!
💡 If you're using an appropriate payment method and your payment won't go through, please email us at hi@getinkbox.com!