We're sorry to hear that! There are a few things to keep in mind if there are issues with your payment:
(1) Make sure you're using an accepted method of payment.
We accept the following:
- Canadian and US Visa Debits
- Visa Pre-Paid Gift Cards
⚠️ Note: We do not accept MasterCard debits.
(2) Confirm that there's a sufficient balance on your card.
- Double check the funds in your account/the balance on your card.
- Certain prepaid cards such as Visa Pre-Paid Gift cards and Visa Debits may not work as there may not be sufficient money on the card.
(3) Does your card have a CVV number?
- If the forms of payment mentioned above don't have a CVV number on the back of the card, your transaction may be unsuccessful.
💡 If you're using an appropriate payment method and your payment won't go through, please email us at firstname.lastname@example.org!