Sometimes, online tracking will update before your package has actually reached your door.
(We know: this is super frustrating! 😣 Unfortunately, it's beyond our control).
If your package has been marked as delivered, but you haven't received it, here's what you can do:
- Wait 2-3 business days to see if it arrives.
- Check with building management or housemates to see if someone collected it on your behalf.
Note: If your order was marked as delivered on a Thursday or Friday, please wait until Monday as sometimes they will wait until the start of the next week to deliver.
If you still can't locate the package, reach out to us at email@example.com so we can help with the next steps!