Shipping with FedEx
If your package shows as pending or delayed there may be an issue with the shipping address provided. Reach out to us at hi@getinkbox.com with your order number or tracking number.
Sometimes FedEx will flag address issues directly with us - in this case, we'll contact you to get the required information. Once we have the right information, your order will be delivered as soon as possible!
Shipping with Passport
If your package shows as pending or delayed there may be an issue with the shipping address provided. Reach out to us at hi@getinkbox.com with your order number or tracking number.
Shipping with Asendia
Once your package has reached your country it will then be handed over to your local postal service. We recommend contacting them directly (use your tracking number as a reference) to locate your package.
📩 If the postal service is unable to help, please reach out to us at hi@getinkbox.com.