Why haven't I received my package even though tracking says it's delivered?

Sometimes, online tracking makes updates before your package has actually reached your door. The package will often arrive within 2-3 days.

(We know: this is super frustrating! 😣 Unfortunately, it's beyond our control). 

If your package has been marked as delivered, but you haven't received it, here's what you can do: 

1. Wait 2-3 days to see if it arrives. 
   
   
2. Check with building management or housemates to see if someone collected it on your behalf. 
   
   
3. If you still can't locate the package, reach out to us at shipping@getinkbox.com so we can help with next steps!