Sometimes, online tracking will update before your package has actually reached your door. The package will often arrive within 2-3 days.
(We know: this is super frustrating! 😣 Unfortunately, it's beyond our control).
If your package has been marked as delivered, but you haven't received it, here's what you can do:
- Wait 2-3 days to see if it arrives.
- Check with building management or housemates to see if someone collected it on your behalf.
- If you still can't locate the package, reach out to us at firstname.lastname@example.org so we can help with next steps!